Hotel accessibility information
Door width: 80 cm
Door operation: Card key + push door
Bed height: 70 cm
Turning space: More than 152 cm
Toilet grab bars: Yes
Shower type: Roll-in shower
Type of entrance: Ramp
La Tratto restaurant
Restaurant entrance: Elevator / lift, fixed ramp, stairlift
Clear of obstacles: Yes
Type of tables: Dining table height (71 - 76 cm)
Pool area access: Fixed ramp, stairlift
Pool entrance: High steps, low steps, handrails
Pool area flooring: Smooth (tile, ceramic, hardwood or similar)
Sun Palace is a sophisticated and luxurious resort situated on the tip of the Mexican Caribbean in Cancun, with incredible ocean views, a spa, 3 heated infinity pools, a fitness center and onsite activities and entertainment. This couples-only retreat also provides free WiFi and all-inclusive dining and drinking.
Each air-conditioned room has a minibar, a complimentary bottle of wine, a coffee machine, a Smart TV, a turndown service and a whi...Sun Palace is a sophisticated and luxurious resort situated on the tip of the Mexican Caribbean in Cancun, with incredible ocean views, a spa, 3 heated infinity pools, a fitness center and onsite activities and entertainment. This couples-only retreat also provides free WiFi and all-inclusive dining and drinking.
Each air-conditioned room has a minibar, a complimentary bottle of wine, a coffee machine, a Smart TV, a turndown service and a whirlpool bath. Accessible rooms have a roll-in shower with a shower seat and grab bars, as well as grab bars on the toilet and visual notifications on the door and smoke detector.
There are 4 restaurants and 3 bars for the guests at Sun Palace to enjoy. Three of the restaurants are a la carte and serve Pan-Asian, Latin-American and Italian cuisine and the fourth restaurant is a buffet restaurant at breakfast and lunch with international cuisine and serves a la carte Mexican food in the evenings.
Sun Palace organizes a range of activities for guests, including excursions to Mayan ruins or to swim with dolphins, and guests can also try extreme sports. The nearest airport is Cancun International, which is 12 km (7.5 miles) away.
Request to book
No extra fees
2 single beds - 2 guests - Ensuite bathroom
1 queen bed - 2 guests - Ensuite bathroom
Type of assistance available
Push / carry wheelchair
Carry bags / belongings
Transfers (ex: transfer the guest from the wheelchair to a taxi)
Service dogs allowed
Hearing disability guidance
Captioning / subtitles
Visual notifications (written texts, light notifications)
Visual disability guidance
Free wifi access
Free swimming pool
Keeping you safe during COVID-19
Enhanced cleaning protocol
Local authorities safety protocols followed by all staff members
Social distancing measures
Social distancing measures in place
Boulevard Kukulcan Km 20 Hotel Zone, 77500 Cancun, Mexico
Playa Punta Nizuc
El Rey mayan ruins
Wet 'n Wild Cancun
Universidad Anahuac Cancun
The City Nightclub
Cancun Bullfight ring
Andres Quintana Roo Stadium
Beto Avila Stadium
Cancun Government Palace
Cristo Rey Church
Cancun Underwater Museum
Cancun Bus Station
Cancun International Airport CUN
Cozumel International Airport
Check-in: from 03:00 PM.
Check-out: until 12:00 PM.
Spoken language(s): English, Spanish.
The same price applies to all customers. Please select the number of travelers with and without disabilities when booking on our website.
You won't be charged for your reservation until we have confirmed that the accessible room you need is available. Our travel experts will reach out to you if needed.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Cancellation and modification policies differ depending on the chosen hotels. Please click here to check out the policies that apply to your selection.